Privacy Policy
This page explains what Ice Cold A/C and Heating collects when you use our website or contact us, and what we do with it. In short, we use your information to schedule and complete your HVAC service, and we don't sell it to anyone.
What We Collect
- What you give us. When you fill out a form, call or text, we get what you share: usually your name, phone number, address and a description of the problem.
- Basic site data. Like most websites, our host keeps standard server logs, such as which pages were visited, the browser used and the time.
- Google Analytics. We use Google Analytics to see how people use the site: which pages they visit, how long they stay and how they found us. It uses cookies and doesn't tell us who you are. You can turn it off with Google's opt-out browser add-on or by blocking cookies in your browser.
- Embedded maps. Some pages show a Google Map. Google may set its own cookies when the map loads, under Google's privacy policy.
How We Use It
We use your information to call you back, schedule a visit, send a technician to the right address, provide estimates and invoices, and follow up on the work. If you apply for financing, you apply directly with Wells Fargo or Synchrony on their own sites, under their own privacy policies.
Who We Share It With
We don't sell, rent or trade your information. We share it only when it's needed to do the job, for example with Housecall Pro, the scheduling software behind our booking and request forms, with a financing partner you choose to apply with, with a manufacturer to register a warranty, or when the law requires it.
How Long We Keep It
We keep service records so we can see your system's history the next time you call. If you'd like us to delete your information, call or write to us and we'll take care of it, unless we're required to keep a record.
Texts and Calls
When you give us your phone number, we may call or text you about your appointment, for example to say a tech is on the way. We don't send marketing texts without your permission.
Children
Our website is for homeowners and businesses. We don't knowingly collect information from children under 13.
Changes and Contact
If this policy changes, we'll update this page. Questions? Call us at (318) 459-7575 or email contact@icecoldhvacla.com.