Last Updated: June 15, 2026
Ice Cold AC & Heating (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, service address, and any other information you provide when requesting a quote, scheduling service, or contacting us.
- Service Information: Details about your HVAC system, service history, and job notes necessary to provide our services.
- Payment Information: If you pay by card, we process payments through secure third-party processors. We do not store full credit card numbers on our servers.
- Website Usage Data: Information collected automatically through cookies and analytics tools, such as your IP address, browser type, pages visited, and time spent on our site.
2. How We Use Your Information
We use the information we collect to:
- Provide, schedule, and complete HVAC services
- Communicate with you about appointments, quotes, and service updates
- Improve our website and customer experience
- Send occasional service reminders or promotions (you can opt out at any time)
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Our technicians and staff to perform services
- Trusted third-party service providers (such as scheduling software, payment processors, or email marketing tools)
- Law enforcement or government authorities when required by law
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and analyze traffic. You can control cookies through your browser settings. We may use Google Analytics or similar services to understand how visitors use our site.
5. Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We strive to use commercially acceptable means to protect your data.
6. Your Rights and Choices
You have the right to:
- Request access to the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications at any time by contacting us or using the unsubscribe link in emails
7. Children’s Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Ice Cold AC & Heating Phone: (318) 459-7575 Email: contact@icecoldhvacla.com Address: Shreveport/Bossier City, LA